SimpleAgentix operates a DPDP Act 2023 'compliance-as-infrastructure' posture: the platform is designed so that its own users can meet their fiduciary duties through it.
1. Consent Architecture
Consent notices precede every data-processing flow — voice onboarding, biometric enrolment, outbound calling campaigns, WhatsApp message automation. Consents are logged with timestamps and purpose, and are revocable at any time.
2. Data Principal Rights
Built-in flows for access requests, correction, erasure and grievance: data principals interact through the business, and the platform executes the underlying actions with a documented audit trail.
3. Security Safeguards
AES-256 at rest, TLS 1.3 in transit, encrypted biometric templates, India-first residency, role-based access and continuous monitoring — per Section 8(5) reasonable security safeguards.
4. Breach Management
Detected breaches are notified to the Data Protection Board of India and affected data principals per the statutory framework, with a 24-hour internal escalation SLA.
5. Grievance Redressal
A designated Grievance Officer is reachable at grievance@simpleagentix.com. Acknowledgment within 24 hours; resolution within 7 working days.
SimpleAgentix Private Limited · Shri Krishna Pally, Anulya, Ranaghat, Nadia, West Bengal, India — 741255
Questions: grievance@simpleagentix.com · +91 83710 88108