Pursuant to the Information Technology Act, 2000 (and rules thereunder) and the DPDP Act, 2023, SimpleAgentix maintains a designated mechanism for grievances.
1. Designated Officer
The Grievance Officer responsible for this policy is reachable at grievance@simpleagentix.com, phone +91 83710 88108, or at the registered office in Shri Krishna Pally, Anulya, Ranaghat, Nadia, West Bengal — 741255.
2. What to Report
Complaints about data privacy, platform conduct, billing disputes, content issues, partner conduct or any obligation under these policies.
3. Timeline
Acknowledgment within 24 hours; a resolution plan within 7 working days; final resolution without undue delay in all cases.
4. Escalation
If you remain dissatisfied, you may escalate to the Data Protection Board of India or other appropriate authority, as applicable.
SimpleAgentix Private Limited · Shri Krishna Pally, Anulya, Ranaghat, Nadia, West Bengal, India — 741255
Questions: grievance@simpleagentix.com · +91 83710 88108