FAQ

Every Question. One Clear Answer.

Search across 8 categories — billing, security, voice, agents, pricing, languages, GST, integrations.

General Platform

What exactly is SimpleAgentix Business Sarathi B'OS?
SimpleAgentix is not a chatbot, not a rigid SaaS form, and not a text wrapper. It is a voice-first Business Operating System (B'OS) built for India's MSMEs. It converts messy, colloquial voice instructions in regional languages (Bengali, Hindi, English) into end-to-end automated workflows across your existing business software — with zero manual setup, coding or technical knowledge.
How is SimpleAgentix different from Zapier, Make or other automation tools?
Global automation platforms are English-first and technically complex — they require configuring logical loops, mapping custom fields and writing conditional scripts. SimpleAgentix replaces all of that with one voice conversation. You describe the outcome; the Super Manager Agent designs and executes the workflow across connected apps autonomously.
Do I need technical skills or coding to use it?
No. If you can send a voice note on WhatsApp, you can run your entire business on autopilot. The platform was designed around 'Zero-UI': your voice is the interface.
What kind of businesses is this for?
The 63.4 million MSMEs of India — wholesalers, kirana stores, manufacturers, pharmacies, restaurants, clinics, schools, CA firms, logistics operators, exporters, farms and real estate offices. If your business runs on phones, registers and WhatsApp today, SimpleAgentix is built for you.

Voice & Languages

Which languages can I speak in?
Bengali, Hindi, Hinglish and English today, with 22+ Indic languages on the platform roadmap. The system is dialect-tolerant — code-mixed and colloquial instructions are normalised automatically.
How do I give commands?
Three ways: send a voice note or text to your Sarathi number on WhatsApp, call the voice support line, or tap the mic inside the app. The agents reply in the same language, with confirmations and next steps.
Does it understand messy, incomplete voice notes?
Yes. The Data Engineer Agent strips noise, maps cultural aliases ('kirana', 'মুদি দোকান') to clean system parameters, and asks a clarifying voice question if something is genuinely ambiguous. Errors are caught before they touch your books.
What if the internet is slow — I'm often on 2G/3G?
The platform is offline-first and 2G-ready. Voice notes queue locally and sync when the network stabilises; critical financial and export workflows are protected even at low connection quality.

Agents

What are the 24 agents?
Four core command layers — Super Manager, Supreme Judge, Data Engineer and CTO — plus 20 specialist agents across accounting & fintech, hyper-growth & marketing, logistics & inventory, and customer success & people. Every agent is included in every plan.
How do agents work together?
The Super Manager decomposes your intent and dispatches specialist agents in parallel. Every handoff is validated by the Supreme Judge against four governance boundaries. Tasks that fail are re-run until they match your intent — nothing is lost.
Can I create custom agents?
Yes. Describe your trade's special rule in voice; our team turns it into a governed, audited custom agent within 7 working days on Industrial plans, or via the Custom Agent API at enterprise level.
Who approves payments and sensitive actions?
The Supreme Judge's Bio-Gate: transactions crossing financial limits freeze and demand a FaceID or voiceprint handshake. Verification failed? The transaction is dropped.

Billing & Coins

What are Sachet Coins?
Coins are the platform's pay-as-you-go currency — like prepaid talk-time. Simple operations cost 1 coin, standard tasks 3, and deep AI tasks 7. Agents consume coins only when they work.
Do unused coins roll over?
Yes — unused coins roll over for 6 months. Your plan's monthly coin pool stays with you.
Can I see exactly where coins are spent?
Every task shows its exact coin cost before execution, and a transparent usage ledger lives in the dashboard. The Supreme Judge blocks any task that would overdraw your balance.
Is the subscription refundable?
Coins purchased are non-refundable, in line with the Refund Policy in the Legal Centre. You can cancel or pause a plan at any time from Billing — unused coins remain usable for 6 months.

Pricing

What do the three plans include?
Vyapaar ₹499/month (300 coins), Business Growth ₹1,999/month (1,500 coins) and Industrial ₹4,999/month (4,350 coins). All 24 agents are included in every plan — plans differ in business size, features and support depth.
Is there a free way to start?
Yes — Start Free links you to the app where a 5-minute voice onboarding and a trial coin balance let you run your first real workflows. Enterprise, Government and Startup plans are available on request.
Are there GoI or MSME scheme benefits?
SimpleAgentix is DPIIT-recognised startup eligible, and we actively work with State MSME bodies and Village Industrial Areas. Government and institutional plans are structured on request — talk to us.

Security & Privacy

Is my business data safe and private?
Yes. Data is encrypted AES-256 at rest and TLS 1.3 in transit, with India data residency and DPDP Act 2023 compliance. PII is scrubbed at source, and the Sentinels block unauthorised access.
Do you comply with the DPDP Act, 2023?
Fully. SimpleAgentix operates as a Data Fiduciary-compliant platform: consent flows, purpose limitation, data principal rights (access, correction, erasure), grievance redressal within 24 hours, and DPDP-compliant breach notification.
What is the Bio-Gate Sentinel Layer?
A security perimeter that freezes high-value payments and sensitive changes and demands biometric verification — FaceID or voiceprint — before commit. Poka-yoke error blocking is applied to every commit.
Where is my data stored?
Within India, under a strict residency policy. Your credentials are never synced off your network — the on-premise bridge connects to Tally without exposing master variables or active credentials.

GST & Compliance

Can SimpleAgentix file my GST returns?
The CA & GST Agent computes CGST/SGST/IGST state-accurately, builds valid GSTR-1 and GSTR-3B JSON payloads, verifies HSN/SAC codes and queues them for your biometric approval before filing via the GST portal.
Will I still need my CA?
Your CA becomes more valuable. SimpleAgentix delivers audit-ready books and pre-validated filing payloads; your CA reviews, approves and files. CAs can also join the Partner Program and earn 25% recurring commission on client coin spend.
Does it handle E-way bills and ITC?
Yes — E-way bills are generated and attached to inter-state shipments automatically, input tax credit is computed correctly, and month-end tax summaries are prepared automatically.

Integrations

Which apps does it connect to?
86 pre-built MCP server definitions including Tally (Prime and older on-premise versions via XML bridge), Vyapar, Zoho Books, Razorpay, WhatsApp Business API, GSTN, IndiaMART, Justdial, Moglix, TradeIndia, Delhivery, Shiprocket, Meta Suite, Google Maps and more.
Will it break my existing software setup?
No. SimpleAgentix integrates with what you already use — it never forces migration. Two-way syncs keep your books truthful while agents act on your behalf.
Can I connect my own software or build APIs?
Yes — developer APIs for agents, workflows and data are available on Industrial and enterprise plans, with a sandbox environment for testing.
Does it work with my bank?
Open banking APIs for major banks (ICICI, HDFC) plus UPI settlement logs and SMS alerts are reconciled line-by-line against your ledgers by the Ledger Reconciliation Agent.

Still stuck? Talk to a human — voice, chat or WhatsApp.

Business Sarathi Active voice consultant

Active Live Voice Consulting

Talk naturally. Leave with a grounded starting plan.

Answer by voice or text in English, বাংলা, or हिंदी. Sarathi remembers the conversation and asks only the next useful question.

Voice or text Three languages Source-grounded

Tap the mic once and speak naturally. Sarathi securely transcribes, answers aloud, then listens for your next turn when hands-free is on.