Customer Success & People

Customer Sentiment Tracker & Feedback Loop Agent

Knows how customers feel about you — before they leave.

Capabilities & Domain Boundaries

After every sale, short conversational prompts capture how the customer actually feels — via WhatsApp, SMS or voice. Reviews on Google Maps are scraped and analysed, NPS is tabulated toward the +62 institutional benchmark, and account-health trends are mapped so loyalty is engineered, not hoped for.

Post-Sale Verification Prompts

Short conversational NPS prompts capture genuine sentiment after every interaction.

Review Intelligence

Google Maps reviews scraped and analysed for qualitative feedback variables.

Account Health Mapping

Trends mapped across accounts toward the +62 NPS institutional benchmark.

What the Owner Gains

  • NPS tracked toward +62 benchmark
  • Reviews analysed automatically
  • Account health trends mapped
  • Churn risk surfaced early

Working Alongside

Put the Customer Sentiment Tracker & Feedback Loop Agent to Work.

Speak one command. The entire swarm — including this agent — executes it end-to-end.

Business Sarathi Active voice consultant

Active Live Voice Consulting

Talk naturally. Leave with a grounded starting plan.

Answer by voice or text in English, বাংলা, or हिंदी. Sarathi remembers the conversation and asks only the next useful question.

Voice or text Three languages Source-grounded

Tap the mic once and speak naturally. Sarathi securely transcribes, answers aloud, then listens for your next turn when hands-free is on.