Capabilities & Domain Boundaries
Indian MSMEs lose revenue to poor after-sales support. When a customer sends an angry voice note about a defective product, this agent detects the sentiment immediately, bypasses the standard queue, responds with high empathy in the local dialect, checks the return policy, and can instantly issue a digital credit note or schedule a reverse pickup.
Sentiment-First Response
Detects negative sentiment immediately and bypasses the standard queue for empathic, dialect-native replies.
Returns & Exchange Handling
Checks return policy, issues digital credit notes and schedules reverse pickups automatically.
Human Escalation Path
Edge disputes escalate to human managers — nothing falls between chairs.
What the Owner Gains
- Every conversation scored for satisfaction
- Returns resolved in one conversation
- Complaints answered in local dialect
- Escalations routed, never dropped